Question 1

How does the monogram process work?

Accepted Answer

On any product page, tick 'Add a monogram or initials,' enter up to 3 letters or a short word, choose your thread color, font, and placement, then add to cart. We'll send a quick mockup by email within 1 business day before stitching begins.

Question 2

Can I order something you don't have listed?

Accepted Answer

Yes — head to the Custom Order page and tell us what you have in mind. We work on bags, hats, hoodies, sweatshirts, napkins, sachets, baby pieces, wedding gifts, and more.

Question 3

Is there a minimum order?

Accepted Answer

No minimum for stocked products. For bulk custom orders (weddings, corporate gifts, events) we offer tiered pricing starting at 12 pieces.

Question 4

Can I change or cancel my order?

Accepted Answer

Reach out within 24 hours of placing your order. Once stitching has started on a custom piece, we can't cancel or change it.

Question 5

How long until my order ships?

Accepted Answer

Orders ship in 1–2 business days. Bulk orders are quoted individually.

Question 6

Do you offer rush delivery?

Accepted Answer

Yes — add rush delivery in the Custom Order form or send us a note. Rush turnaround is 3 business days for a flat $25 fee, subject to current studio capacity.

Question 7

Where do you ship?

Accepted Answer

We ship throughout the United States via USPS. International shipping is available on request — email us for a quote.

Question 8

How much does shipping cost?

Accepted Answer

Flat $6 for US orders. Free shipping on orders over $50. Rates are calculated at checkout.

Question 9

How should I wash embroidered pieces?

Accepted Answer

Turn the garment inside out and machine wash cold on a gentle cycle. Tumble dry low or lay flat to dry. Avoid bleach and fabric softener — they can dull the thread.

Question 10

Can I iron over embroidery?

Accepted Answer

Iron on the reverse side, or place a thin cotton cloth over the stitching. Never iron directly on top of embroidery.

Question 11

What threads and materials do you use?

Accepted Answer

We use long-staple cotton and rayon embroidery threads on premium garment-grade fabrics. Linens are 100% European flax; sachets are filled with French lavender buds.

Question 12

What's your return policy?

Accepted Answer

Non-personalized items can be returned within 14 days in unused condition for a refund less shipping. Personalized and custom pieces are final sale — but if there's a defect or error on our end, we'll repair or remake it at no cost.

Question 13

My order arrived damaged. What now?

Accepted Answer

Email hello@raemar.shop within 7 days with a photo and your order number. We'll send a replacement or refund right away.

FAQ, shipping & care

Orders & Customization

Turnaround & Shipping

Care & Materials

Returns & Issues

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